Paul Douglas, VP of Rigid Haulers & Managing Director of Terex Trucks at VOLVO, led our session on how our current problems are brand new to us all – Dealing with COVID.

People: Looking after your people- dealing with human nature in unfamiliar territory & maintaining motivation alongside issue such as furloughing staff, etc.

Product: Prioritising product and / or service delivery

Process: Implementing changing regulations applying to hygiene, social distancing and homeworking