Paul Fletcher, one of Scotland’s foremost experts on Innovation: “Every company and organisation succeeds or dies by the way it deals with the process of Innovation”. Paul outlined how strong motivators for Innovation, such as profitability, productivity, efficiency of problem solving and perpetual improvement enable future protection, competitive survival and maximum engagement with the team and customers. We enjoyed a site tour of HCC’s operational activities, followed by the afternoon session of highly successful peer-peer confidential problem solving.