Anne Ledgerwood, General Manager of The St Enoch Centre in Glasgow kindly hosted, and shared her leadership journey, with the CfEL business audience in April this year. Online shopping having changed the face of her business, and retailers facing constantly changing goalposts, Anne has had to call on all of her business skills, experience and resilience to successfully lead the St Enoch Centre forward. Some of the issues which she covered were how to build a strong brand, optimise operational support and develop and sustain really valuable business relationships.